Frequently asked questions

For our general policies, including refunds, we ask you to read here.

Shipping

Orders will be fulfilled and delivered as soon as they can, although lead times are longer than previously - this is partly due to issues following Brexit and COVID-19, as well as the geopolitical situation, which has been affecting popular shipping routes.

Orders are expected to take up to 7 working days to process, and you can expect your order to be sent between Monday and Friday. 

Please calculate shipping times in addition to the seven working-day lead time. Shipping is also slower, with packages taking longer to reach customers, as postal services try to keep up demand with fewer staff. This is especially true of international shipping.

If you have chosen a trackable form of delivery, keep an eye out for your delivery information to follow the location of your order, or send us a message and we'll do our best to help understand the timeline you are looking at to receive a particular item. 

Customs duties and import fees

As a small business, we are still trying to work with the consequences of Brexit. Dependent on the country you are importing into, some items may be liable for customs duties or import fees. Please check with your local authorities to understand this, and note that customers are wholly responsible for any fees occurred when importing an item. 

Some of our items ship from the UK, while others come from international locations, which may influence fees charged. If you are unsure, please get in touch here before placing your order and we'll do our best to assist. 

Missing order?
For UK orders, please get in touch if you haven't received your item within 10 days of its original due date (although certain parts of the country are facing 28-day delays with Royal Mail; this is out of our hands but we will do our best to track down your parcel!). For international orders, please wait 30 days before contacting us. 

Can I get a refund?

This depends on the item you have purchased. Some of our pieces, such as our totes and prints are made to order; because of this, we cannot accept cancellations or refunds. This supersedes the Consumer Rights Act (2015) and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (2013).

 

If your item is damaged or faulty, however, please get in touch within 7 days of your item arriving so that we can rectify this. Include your order number, a description of the issue(s) and photo(s) where necessary. 

I cant find what I am looking for...

We're sorry to hear that! We aim to provide a detailed level of description with items, but if something is missing let us know.

If you're after a particular product, wording, or colour, you can drop us a message using the store chat or email us here to see what we can do for you. 

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Thank you for your patience and understanding - we really appreciate your support and interest in our products.

 

Information updated March 2024